Refund policy

Special Terms Regarding Returns

・Returns are not accepted unless the product is defective.
・Please contact us within 7 days of the product's arrival.
・In the case of returns due to defects or similar issues, we will cover the shipping costs.
・Returns and exchanges are not accepted for orders placed from outside Japan.

Additionally, the following policy applies to purchases made at this online store
by consumers located in the European Union (EU).

Article 1: Right of Withdrawal

Consumers located in the EU may have the right to withdraw from the purchase contract for any reason within a certain period, in accordance with applicable EU consumer protection laws (Right of Withdrawal).
As a general rule, the withdrawal period at this shop is 14 days from the day the customer—or a third party designated by the customer (excluding the carrier)—receives the product.

To exercise the right of withdrawal, the customer must clearly notify the shop of their intention to withdraw from the contract within the withdrawal period. Notification may be made via email, the contact form, in writing, or by other methods approved by the shop.

Contact for Withdrawal Notification
Company Name: Androsinca Co., Ltd.
Store Name: novastore online store
Email: info@androsinca.com
Address: Komaeya Bldg. 2F, 2-42-11 Daizawa, Setagaya-ku, Tokyo 155-0032, Japan
Phone: +81-3-6407-8207

Example of Withdrawal Notification

Please contact us with the following information included:

"I hereby give notice that I withdraw from the sales contract regarding the following products:
Ordered Products: [Order Details]
Order Date: [Order Date]
Date of Receipt: [Date of Product Receipt]
Customer Name: [Name]
Customer Address: [Address]
Date of Notification: [Date]"

Article 2: Refunds Upon Withdrawal

If the customer validly exercises their right of withdrawal in accordance with applicable laws, the shop will refund the payment amount received from the customer for the order in question. The refund includes the shipping costs associated with the standard delivery method. However, if you selected a delivery method other than the cheapest standard delivery method normally offered by our shop, the additional costs incurred may not be eligible for a refund.

Refunds will be processed within 14 days of the date we receive the notice of withdrawal.
However, we may withhold the refund until the earlier of the following events:

Receipt of the returned goods
Submission of proof that the goods have been shipped back

In principle, refunds will be made using the same payment method used for the original transaction, unless otherwise agreed upon between you and our shop.

Article 3: Returns

If you exercise your right of withdrawal, the goods must be returned within 14 days of the date the notice of withdrawal was given.
If the return process is initiated within this period, the return will be considered timely.

Return Address

Company Name: Androsinca Co., Ltd.
Store Name: novastore online store
Email: info@androsinca.com
Address: Koma-ya Bldg. 2F, 2-42-11 Daizawa, Setagaya-ku, Tokyo 155-0032
Phone: +81-3-6407-8207

Return Shipping Costs

Unless otherwise specified, you are responsible for the return shipping costs associated with exercising the right of withdrawal.

Diminution in Value

You may be held liable for any diminution in the value of the goods resulting from handling them in a manner beyond what is necessary to establish their nature, characteristics, and functioning.

Article 4: Products and Services Excluded from the Right of Withdrawal

To the extent permitted by applicable law, the right of withdrawal may not apply, or may be lost, regarding the following products or services: Goods manufactured according to the customer's specifications or clearly customized for the customer
Sealed goods that are unsuitable for return due to hygiene or health protection reasons and have been unsealed after delivery
Goods that have been inseparably mixed with other items after delivery
Sealed audio/video software or computer software that has been unsealed
Digital content not supplied on a tangible medium, where performance has begun with the customer's prior express consent and acknowledgment of the loss of the right of withdrawal
Services that have been fully performed, subject to the customer's prior consent and acknowledgment of the loss of the right of withdrawal under applicable law

Where any of the above apply, the shop will display or notify the customer of this fact on the product page, at checkout, or upon order confirmation, as appropriate.

Article 5: Handling of Defective, Damaged, or Incorrectly Delivered Goods

This policy does not limit the customer's statutory rights in cases where goods are defective, damaged, or differ from the order.

In the event of a defect, damage, or incorrect delivery, please contact us at the address below within 7 days of receipt, specifying your order number and the nature of the issue, and including a photograph of the product if possible.

MAIL: info@androsinca.com

Upon verifying the details, we will take appropriate action—such as replacement, refund, or reshipment—in accordance with applicable laws and the specific circumstances of the case.

Article 6: Order Cancellation Prior to Shipment

If you wish to cancel your order before the goods are shipped, please contact us promptly.

If we confirm that the order has not yet been processed for shipment, we may be able to cancel the order and issue a full refund.
If the order has already been shipped, we will handle the matter in accordance with the withdrawal and return procedures set forth in this policy.

Article 7: Customers Outside the EU

Returns, cancellations, and refunds for customers outside the EU will be handled in accordance with the general refund and return policy separately established by the shop or in accordance with applicable laws.

Article 8: Contact Information

For inquiries regarding returns, withdrawals, cancellations, or refunds, please contact us at the following address: Company Name: Androsinca Co., Ltd.
Store Name: novastore online store
Email: info@androsinca.com
Address: 2F Koma-ya Bldg., 2-42-11 Daizawa, Setagaya-ku, Tokyo 155-0032
Phone: +81-3-6407-8207